TERMS & CONDITIONS
Please read the following important terms and conditions before purchasing on our website. If you make a purchase this will be deemed a confirmation that they contain everything you agree to.By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
—up to 30 days: if your goods are faulty, then you can get a refund;
—up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
—up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
If you don’t understand any of this contract and want to talk to us about it, please contact us by email at [email protected] (emails will be responded to Monday to Friday: 9 am to 5 pm)
Who Are We?
We are Zero Proof Australia Pty Ltd registered in Australia under company number: ABN 97 630 554 853.
Our registered office is at: 12 Upward Street, Leichhardt, Sydney, NSW 2040.
Registered English Zero Proof UK Ltd company number: 11725077
Our VAT number is: [328659171].
Introduction
If you buy goods on our site you agree to be legally bound by this contract.
You may only buy goods from our site for non-business reasons.
This contract is only available in English. No other languages will apply to this contract.
Information We Give You
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
- Review Schedule 2 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
- Read the acknowledgement email referred to below; or
- Contact us using the contact details at the top of this page.
Your Privacy & Personal Information
Our Privacy Policy is available at www.lyres.co.za/privacy-policy
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
